Frequently Asked Questions

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 Most setups are ready in 24–72 hours once your phone number and compliance steps are approved. 

This is a great fit if:

• you miss calls while on jobs
• you want fewer interruptions during the day
• you want faster booking with less phone tag

 Email us at sahil@servicecallteam.com and we’ll send you a demo number to call so you can hear it live and see how the lead comes through. 

Yes — we don’t pretend it’s a human. The assistant is polite, direct, and focused on collecting the info needed to get the job booked. 

No, We set you up with a new number. You are able to request the area code that you would like the phone number to start with (first 3 digits). 

Yes, for many shops it can replace an answering service completely. For others, it works best as an overflow solution when you’re busy or after-hours. 

Name, callback number, address/ZIP (if available), what they need help with, urgency level, best time to call back, and any helpful notes (gate code, pets, what they already tried, etc.). 

Not by default. Our core system captures leads and sends you a clean summary so you can call back and book quickly. If you want booking added later, we can discuss it. 

Yes. It flags emergencies (active leaks, sewer backups, no water, etc.) and can be configured to route those calls differently. For life-safety issues (gas smell, fire, etc.) it will instruct callers to contact emergency services.

You can receive leads by email, Google Sheet, and (once messaging is approved) SMS. We can also set up different routing for urgent calls. 

Yes — only when the customer opts in through your form or through an approved consent flow. Texts can include confirmations, follow-up questions, and status updates. 

Yes. We use opt-in language, STOP/HELP handling, and proper disclosures (message frequency varies, msg & data rates may apply, consent not required to purchase). We’ll help you set up the correct forms and policies. 

Usually 24–72 hours after setup details are confirmed. SMS approval (A2P registration) can take longer depending on carrier review times, but you can still run the call system and deliver leads via email/Google Sheets immediately. 

Calls and SMS have carrier/network costs. Your plan covers the system, setup, and management. Usage is billed based on your actual call/text volume so you only pay for what you use. 

Yes — month-to-month. If it isn’t clearly paying for itself in saved time and booked jobs, you shouldn’t keep it.